Advisory
We plan the work with you and stay with it until patients can check what you tell them.
Your Diagnostic shows what patients cannot check about your practice. Advisory turns those findings into work your team can carry out, most important to patients first, and stays with it until each gap is closed.
Not a clinical or medical diagnosis, and not a judgement of clinical quality.
Every report includes practical advice on closing each gap.
Every Diagnostic includes an Advisory scoping call for the areas where you need support.
Each sprint runs for 90 days with clearly defined success criteria and written progress notes, so you can see progress and judge it for yourself.
We agree which gaps to close first, who owns each one and what done looks like.
The sprint is broken into steps your team can see, with dates you agree.
Each gap has a success criterion, set before work starts: published on your own pages and checkable by a patient without contacting you.
Monthly sessions keep decisions moving.
At 90 days we look at each measure with you and agree the next sprint. A repeat Diagnostic, on a cycle we agree with you, shows what has changed.
Dale has spent nearly two decades in risk, compliance and governance at some of the most regulated firms in finance, including HSBC, Schroders and Wellington Management.
Dale, a PRINCE2 Practitioner, runs every sprint to a written plan.
Louise has spent more than two decades in enterprise technology, across cybersecurity, software, strategic sales and channel development. Most recently she was Sales Director, Security for Northern Europe at VMware, where she grew a security business from about four people to more than fifty. Earlier, she led the Palo Alto Networks division at Westcon Security and co-founded VW Technology.
She has built enterprise sales strategies and complex routes to market, and has experience in coaching, mentoring and leadership development.
We plan and coordinate the work. Where your plan needs a patient’s view, we bring in organisations run by patients, agreed with you and engaged separately.
Advisory
Tell us what you want patients to be able to check. We’ll show you how a sprint would get you there.
Book an Advisory call (opens in a new tab)