Clear Signal Partners, home

Fictional example

Larkmoor Private ClinicBoard packKey decisions01Confirm each clinician’s register entry02Confirm the indemnity arrangement03Confirm the practice’s own registration
Larkmoor Private ClinicOverall verdictMaterially unevidencedClinical evidenceOperational transparencyReputational integrityDigital experience

Patient Trust Diagnostic

See your practice the way a patient checks it.

We check what a patient can independently verify about your practice. You receive a written report, an eight⁠-⁠page board pack and a walk⁠-⁠through of the findings.

Clinics such as dental and aesthetics practices, groups, private hospitals and online providers.

Not a clinical or medical diagnosis, and not a judgement of clinical quality.

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See example pages from a fictional practice

Founding cohort now open.

To book: calendly.com/louise-clearsignalpartners/30min

Why we started Clear Signal Partners

What we check

What a patient asks before they choose you

A patient choosing where to go asks four questions. We check whether your public evidence answers them, and show you where it doesn’t.

  • Who will treat me, and can I check them?

    Clinical evidence

    Whether a patient can see who treats them, check their registration and qualifications and read what is said about outcomes and risks.

  • What will it cost, and what happens next?

    Operational transparency

    Whether a patient can find prices, opening hours, how to complain and what happens after treatment.

  • Where do these reviews come from?

    Reputational integrity

    Whether a patient can see where reviews and testimonials come from and read them for themselves.

  • Can I find what I need, and does it work?

    Digital experience

    Whether a patient can find, read and use what they need.

What you receive

  • A written report and an eight⁠-⁠page board pack

    The board pack is the eight⁠-⁠page version for your partners or board: the decisions we recommend, ranked by priority, the main risks and opportunities, how confident we are in each finding, a 90-day plan, and the questions only your board can answer.

  • A verdict for each domain, with the evidence behind it
  • The gaps in priority order, each with the steps to close it
  • A detailed walk-through

See the board pack excerpt

A one-page brief to forward

1 page, prints on A4

How we check

A verifiable claim is one a patient can check against public evidence.

  • Public evidence only, each item recorded with where and when we found it.

  • We show our working. Every finding comes with the evidence and the date we checked it.

  • Couldn’t find it is not the same as doesn’t have it. We say which is which.

The example pages

See the board summary, the decisions we recommend and how one finding is built.

Four domains: clinical evidence, operational transparency, reputational integrity and digital experience.

Fictional example Larkmoor Private Clinic

See example pages from a fictional practice
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Board summary, a fictional exampleKey decisions, a fictional exampleHow one finding is built, a fictional example. Opens the example pages.
Larkmoor Private Clinic Patient Trust Diagnostic

Example page 1 of 3 Report page 4

The overall verdict and the four domain bands beneath it, each on independently verifiable public evidence

Overall verdict

Materially unevidenced

Less evidenceMore evidence

The site’s material claims about who treats patients, how the practice is regulated and what treatment achieves can be read on the site but not checked from it. These findings identify missing public evidence. They do not establish why it is missing.

  • Clinical evidence

    Materially unevidenced

    Rests on credentials the clinic states for itself: a named medical director, a stated 2009 qualification, a menopause-care diploma in a blog byline. The pages give no GMC numbers. The checks shown here do not establish whether the named doctors can be matched to the GMC register. No risks are stated on the pages checked.

  • Operational transparency

    Thinly evidenced

    Promises a reply within one working day and a stated aftercare route, but gives no telephone number or opening hours, no complaints route and no fees.

  • Reputational integrity

    Materially unevidenced

    A 4.9 rating from 340-plus reviews and two patient quotes, but the platform is never named or linked, and both quotes are anonymous and undated.

  • Digital experience

    Thinly evidenced

    Eleven pages captured with no errors, consistent navigation and plain copy, but no photograph of the premises, the consulting rooms or any clinician.

Band legend, weakest to strongest

  • Materially unevidenced
  • Thinly evidenced
  • Stronger bands, unlabelled in this example

Redrawn for the web.Report page 4

A strong result means the provider’s public evidence is clear, consistent and checkable. It does not mean its clinical care is good, that its treatments are appropriate, or that it is safe.

Larkmoor Private Clinic Patient Trust Diagnostic

Example page 2 of 3 Report page 15

After reviewing the site, a self-funding patient still cannot answer 15 of the questions we put to it

Each one is an opportunity.

  1. What is the telephone number, and when are you open?
  2. How do I complain, and to whom do I escalate?
  3. What is either doctor’s GMC number, and where do I check it?
  4. What will this cost, and is the consultation itself chargeable?
  5. What happens if the full-body health screen finds something, who follows it up, and what are my alternatives?
  6. What does the ‘results within 48 hours’ promise actually cover, and what happens if it is missed?
  7. Which platform holds the 340 reviews, and how do I read them for myself?
  8. Who reviews my blood results, a doctor or a nurse?
  9. What are Dr Fenwright’s qualifications?
  10. Who is the practice manager I am told to write to about my records, and at what address or email?
  11. What happens to the data I type into the booking form, on what basis, for how long, and who do I complain to about it?
  12. Who is the legal entity behind Larkmoor Private Clinic, and is it registered with the Care Quality Commission?
  13. When was the 98 per cent figure calculated, or last reviewed?
  14. Who do I call if I feel unwell after a treatment at ten o’clock on a Saturday night?
  15. Did my booking request actually send?

Band legend, weakest to strongest

  • Materially unevidenced
  • Thinly evidenced
  • Stronger bands, unlabelled in this example

Redrawn for the web.Report page 15

Larkmoor Private Clinic Patient Trust Diagnostic

Example page 3 of 3 Evidence appendix

How one finding is built

Reputational integrity

Materially unevidenced

Finding
The review platform is never named or linked, so a patient cannot check the rating from the practice’s own pages.
Claim checked
A 4.9 rating from 340-plus reviews, published on two of the practice’s own pages and attributed to “an independent review platform”.
Where and when we checked
The practice’s own website, both pages that cite the rating. Checked 7 September 2026.
What a patient can verify
From these two pages, nothing. The platform is named only as “an independent review platform”, with no name, no link and no profile address.
What remains unclear
Whether 340-plus reviews averaging 4.9 exist on some platform is not established. Couldn’t find it is not the same as doesn’t have it.
What would close the gap
If a public review profile exists, check that it belongs to the practice and matches the quoted rating and review count. Then link it and correct any mismatch. If no profile exists, remove the claim.

Band legend, weakest to strongest

  • Materially unevidenced
  • Thinly evidenced
  • Stronger bands, unlabelled in this example

Redrawn for the web.Evidence appendix

Questions to ask us

How long does it take?
Our work takes two to four weeks, depending on the size of the practice or group and how quickly your team can respond. We aim to take you through the findings within that time, on a date that suits you. For a bespoke scope, we agree the timing on the scoping call.
Who owns the report?
You do. The report is yours and stays confidential.
Is it for groups, hospitals and online providers?
Yes. It’s for single sites, groups and multi-site providers, private hospitals and online providers. On the scoping call we discuss your organisation, services, sites, the public channels we’d check, and proposed timing.
What do you need from us?
A short kick-off call and a few operational figures, such as your average new-patient value and a rough idea of enquiry volume. We use them only to show what closing the gaps could be worth on your own numbers, with the working shown. If you’d rather not share a figure, we say so in the report and never guess it. We show your figures and our assumptions separately, so you can check both.
What does it cost?
We share the fee on the scoping call.
Do we have to buy Advisory?
No. Your report puts every gap in priority order, with the steps to close each one, so your team can act on it yourselves. Advisory is there if you want our help.
What is outside the scope?
Clinical care. The Diagnostic looks only at what a patient can see and check.
How is this different from patient reviews?
Reviews are one part of what we check. We look at clinical evidence, operational transparency, reputational integrity and digital experience, and show what a patient can and cannot verify.
How much of our team’s time does it take?
About three hours in all: a one-hour discovery call, then one to two hours gathering information, depending on how complex your organisation is.
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After the Diagnostic

Every Diagnostic includes an Advisory scoping call for the areas where you need support.

Every report includes practical advice on closing each gap.

About Advisory

Patient Trust Diagnostic

Know what patients find when they check your practice.

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Or send us a note

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Example pages

Fictional example: Larkmoor Private Clinic. These pages show what a report looks like.

Open the example pages on their own page

Open the example pages on their own page

One-page brief to forward

Book a scoping call (opens in a new tab)One-page brief to forward

Example page 1 of 3

Book a scoping call (opens in a new tab)One-page brief to forward