The Patient Trust Diagnostic in brief

Who it’s for

Providers that want to know what a patient can check about them: clinics, groups, private hospitals and online providers.

Why we started Clear Signal Partners

What it is not

Not a clinical or medical diagnosis, and not a judgement of clinical quality.

What you receive

• A written report and an eight⁠-⁠page board pack

  The board pack is the eight⁠-⁠page version for your partners or board: the decisions we recommend, ranked by priority, the main risks and opportunities, how confident we are in each finding, a 90-day plan, and the questions only your board can answer.

• A verdict for each domain, with the evidence behind it
• The gaps in priority order, each with the steps to close it
• A detailed walk-through
• The report is yours and stays confidential.

Four domains: clinical evidence, operational transparency, reputational integrity and digital experience.

How it works, and how long

1. 1

   A short call. We agree the scope, and you share a few figures, such as your average new⁠-⁠patient value. We use them only to show what closing the gaps could be worth on your own numbers, with the working shown. If you’d rather not share a figure, we say so in the report and never guess it. We show your figures and our assumptions separately, so you can check both.

2. 2

   We check. Public evidence only, each item recorded with where and when we found it.

3. 3

   We present. We take you through the findings and what each one means for your patients.

4. 4

   We partner with you. Our Advisory programme turns the findings into a plan and helps your team close the gaps.

5. 5

   We repeat. A repeat Diagnostic, on a cycle we agree with you, shows what has changed.

How long. Our work takes two to four weeks, depending on the size of the practice or group and how quickly your team can respond. We aim to take you through the findings within that time, on a date that suits you. For a bespoke scope, we agree the timing on the scoping call.